Central Scheduling/Intake Lead
Responsibilities: Provides orientation, training, monitoring, and administrative supervision of Central Schedulers, Intake Administrative Clerks and Support staff. Collaborates with agency management to create and implement scheduling and intake procedures and protocols.
Ensures agency central scheduling, intake, and customer service protocol and procedures are being followed by staff. This includes training, monitoring, coaching and corrective action as needed.
Checking and verifying benefits for all new and existing clients. Provides scheduling and intake support as needed. Other duties as required or assigned.
Qualifications: Associates degree in office management technology or related discipline with a minimum of three years' work experience in a position with duties similar to those described above preferred. Commensurate experience may be substituted for associate degree.