Crisis Services Case Manager
Responsibilities: Provides mental health case/care management services to adults, children and families that are in the process of completing an assessment or have just completed an assessment with the goal of coordination of care and increased engagement and retention in ongoing services. The Outreach and Engagement program interventions include hospital discharge planning, linkage to ongoing services, scheduling appointments and coordination of care. Attending meeting with community partners as needed to coordinate services needed within the agency and within the community. Communicates with other service providers to improve quality of care to patient as well as quality outcomes in terms of housing, clothing, food, income, health insurance and other benefits, behavioral needs, substance abuse, employment/vocational needs, medical needs, legal needs and primary support.
May provide transport for clients to services; promotes a client/driven, strength-oriented service; adheres to the agency's mission statement; policy and procedures; follows guidelines to ensure quality assurance; maintains productivity and documentation standards. Manifest a commitment to and Recovery Model philosophy and standards, and foster an environment that supports recovery for persons served. Possess a working knowledge of community resources.
Non-billable, assertive outreach to clients not engaging and may include telephone calls or home visits. Documentation: Completes all appropriate case documentation and case planning information; appropriate documentation of collateral contacts; participates in clinical supervision.
Performs related office/administrative duties, such as scheduling patients, answering phones, assist in facilitating telehealth appointments; assist staff in opening and closing of cases; attends staff meetings, supervisions and trainings.
Qualifications: Ohio driver's license; proof of automobile liability insurance (minimum $100,000); Bachelor’s degree required. Preference given to holders of Ohio Counselors and Social/Work Board licensure. Experience in working in the mental health field; exhibits respect, compassion, warmth, caring and friendliness; non-judgmental of varying cultural beliefs; ability to assess, teach and model skill development techniques; ability to set limits, confront behaviors and redirect.
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