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Our Privacy Policy

New Horizons Mental Health Services (“NEW HORIZONS”) is committed to protecting your privacy. We have created this Privacy Policy to explain why we collect certain information about you when you use this website, and how we protect the privacy of that information. This Policy does not apply to your personal health information. However, below you will find a separate description of our policy regarding this issue.


Information we collect and how we use it.


We collect two types of information from our website:


Individually identifiable information you provide to us.

We will not disclose, sell or rent your name or any personal information about you to any third party. You do not need to give personal information to receive information from this site. There are instances online, however, when New Horizons requests individually identifiable information from you. We may retain this information for processing and to facilitate requests. Information you submit to us is treated in the same confidential manner as information you might provide in a written format such as an application or donation form.


Aggregate information

We use the aggregate information we collect to measure the number of visitors to the different pages and sections of our site, and to help us make our site more useful to visitors. The aggregate information we collect is not linked to personal information, and we do not report on individual user sessions. Only unidentifiable, aggregate data is shared with outside resources.


Credit card information

We have partnered with  Etactics to offer safe and secure credit card and electronic check transactions for our customers. Etactics manages the routing of sensitive customer information through the credit card processing networks. The company adheres to strict industry standards for payment processing, including compliance with the industry data security standard.


E-mail inquiries

Our website contains e-mail links that allow you to easily send an e-mail inquiry or feedback to New Horizons. When you use the e-mail links, your e-mail address and the subject of your inquiry are provided to the intended recipient to respond to your specific request only. To further assure protection of your privacy, we do not respond to e-mails about treatment issues or appointments. Please contact your clinician or clinic for these type of question.



In order to improve our site on an ongoing basis, we use cookies to track your visit. New Horizons also may use cookies to provide users with certain features available on our website. A cookie is a small amount of transferred to your browser by a web server and can data that is only be read by the website that gave it to you. It functions as your identification card. It is not a program and cannot be executed as code or deliver viruses. Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie; this gives you the chance to decide whether to accept it. You can use New Horizons website without cookies, but you may have to re-enter information each time you visit.


Refund Policy

Unless otherwise expressly provided, New Horizons will issue a refund for fully substantiated claims of overpayment. This general policy does not apply where New Horizons has otherwise adopted a specific cancellation or refund policy.

Links to Other Sites and Services

New Horizons is not responsible for the contents of any linked website, any link contained in a linked website or any changes or updates to such websites. We encourage you to read the privacy statements of each and every website that requests personal information from you.



We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


Effect of Policy

By visiting New Horizons online, you are accepting the practices described in this Privacy Policy. Despite the measures described in this Policy, the confidentiality of any communication or material transmitted to or from us via this web page or the internet cannot be guaranteed. New Horizons reserves the right to change this Privacy Policy at any time. Our policy will be kept up to date and posted on our website.



Protected Health Information Policy

This notice describes generally, how medical information about you may be used and disclosed and how you may access this information.


Please contact your clinician or any of our clinic sites for specific information about use and disclosure of personal health information and the Health Insurance Portability and Accountability Act (“HIPAA) as well as the most up to date New Horizons HIPAA policy.

a. Your Protected Health Information (PHI) may be used and disclosed to carry out treatment, payment and health care operations.

b. We will use your health information for treatment. Information relevant to your care obtained by staff members will be recorded in your record and used by our staff to assist in the planning and evaluation of your care.

c. We will use your health information for health care operations. Staff members, such as Quality Improvement, may use information in your record to assess the care and outcomes in your case and others like it. This information will be used in an effort to continually improve the quality and effectiveness of the health care and service we provide.

d. We will use your health information for payment. Claims will be sent to your insurer as well as other PHI necessary to process the claim.

e. You have the right to restrict the use and disclosure of your protected health information (PHI) or to revoke your consent. We will comply whenever possible and except to the extent that we have already taken action in reliance on your consent. You have the right to request that we communicate with you via alternative means or location.

f. You have the right to request, in writing, to amend any PHI in your record. If we cannot comply, we will include your request, statement and our refusal in your record.

g. Your PHI may be requested by the court system, or other regulatory agencies.

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